FAQ

📦 When will my order ship?

We typically process and ship all orders within 1–2 business days. You’ll receive a tracking number as soon as your item is dispatched.

🚚 How long does delivery take?

We primarily ship to Australia, depend on address it takes 7–15 business days. For other regions delivery may take 15-30 business days. All orders are shipped with full tracking.

🌐 Why does my package have Chinese text or international labels?

To optimize delivery times and product availability, we ship some items directly from our global fulfillment center.
Occasionally, your package may arrive with non-English labels (such as Chinese).
But don’t worry — all products are carefully inspected, quality-checked, and guaranteed to meet our highest standards.

💳 What payment methods do you accept?

We accept all major payment methods, including:

Credit & debit cards (Visa, MasterCard, Amex)

PayPal

Apple Pay / Google Pay
All transactions are processed securely.

🔁 Can I return my item?

Yes! We offer a 14-day return policy on unused items in their original condition.
If something isn’t right, just contact us and we’ll make it right.

🛡️ Is my order protected?

Absolutely. Every order comes with:

Full tracking

Quality control

Secure payment encryption

Friendly customer support

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